Shipping Policy

Last updated: 20 August 2026

This policy applies to orders placed through omniorigin.store.

1. Delivery area

We currently deliver to mainland United Kingdom addresses. Some remote and offshore locations may require an additional charge or may not be available for certain large, palletised or regulated products. Please use our Contact page before ordering if you are unsure.

2. Delivery methods

• Small accessories are normally sent by parcel courier.
• Inverters and other medium-sized equipment are sent using an appropriate secure courier.
• Solar panels, battery systems and other large items may require specialist pallet or freight delivery.

Lithium batteries are regulated for transport and will only be sent using a suitable carrier and service.

3. Delivery estimates

Any delivery estimate shown on a product page, at checkout or in an order confirmation is an estimate unless we expressly agree a guaranteed date. Availability, remote-location requirements and specialist freight arrangements can affect timing.

If an item is unavailable or a material delay arises, we will contact you using the details supplied with the order.

4. Charges

Available delivery options and charges will be shown at checkout where possible. For unusually large, remote or regulated deliveries, we may need to confirm a separate quotation before dispatch. We will not add an unagreed charge to an order.

5. Receiving large deliveries

Please ensure that the delivery address has safe and suitable access for the stated delivery method. Pallet deliveries are normally made to the kerbside unless another service has been agreed. Please inspect the external condition of the delivery where reasonably possible and tell us promptly about visible damage, missing packages or an incorrect item.

Signing for a delivery does not remove your statutory rights.

6. Failed or refused delivery

Additional carrier costs caused by an incorrect address, unavailable recipient or an unjustified refusal may be charged where permitted by law. We will discuss any charge with you before arranging redelivery.

7. Questions and delivery issues

Please use our Contact page, quoting your order number and delivery postcode.

This policy does not affect your statutory rights.