Shipping Policy

 

Last updated: [Insert Date]

At OmniOrigin, we aim to deliver your solar and energy storage products safely, efficiently, and in full compliance with transport regulations.

 

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1. Shipping Coverage

 

We currently ship to:

 

• Mainland United Kingdom

• Selected UK offshore locations (additional charges may apply)

 

For international delivery enquiries, please contact us directly before ordering.

 

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2. Shipping Methods

 

Due to the nature of our products, we use different delivery methods:

 

• Small items (cables, accessories): Standard courier delivery

• Medium items (inverters, small batteries): Secure courier service

• Large items (solar panels, battery systems): Pallet delivery via specialist freight carriers

 

 

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3. Delivery Timeframes

 

Estimated delivery times:

 

• Accessories: 2–4 working days

• Inverters & batteries: 3–7 working days

• Solar panels & pallet deliveries: 5–10 working days

 

Please note:

 

• Delivery times are estimates only

• Delays may occur due to stock availability, courier issues, or high demand

 

 

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4. Shipping Costs

 

 

• Shipping costs are calculated at checkout

• Large or heavy items may incur additional pallet or handling charges

• Remote or non-mainland locations may incur extra delivery fees

 

 

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5. Pallet Deliveries (Important)

 

For solar panels and large systems:

 

• Delivery is typically kerbside only

• You must ensure:

   

  • Adequate access for delivery vehicles

  • Someone is present to receive the goods

   

 

Failure to accept delivery may result in re-delivery charges.

 

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6. Delivery Inspection

 

All goods must be checked upon arrival:

 

• Inspect packaging and products before signing

• If damaged, sign as “DAMAGED”

• Take clear photos of any issues

 

Failure to report damage correctly may affect your ability to claim.

 

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7. Damaged or Missing Items

 

 

• Notify us within 48 hours of delivery

• Provide:

   

  • Order number

  • Description of issue

  • Photographic evidence

   

 

We will arrange replacement, repair, or resolution as appropriate.

 

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8. Lithium Battery Shipping (Hazardous Goods)

 

Lithium batteries are classified as dangerous goods and are shipped in accordance with strict transport regulations.

 

• Delivery may require additional handling time

• Special couriers may be used

• Returns require prior approval

 

 

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9. Failed Deliveries

 

If delivery fails due to:

 

• Incorrect address

• No one available to receive goods

• Access restrictions

 

You may be charged:

 

• Re-delivery fees

• Storage charges

• Return costs

 

 

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10. Order Tracking

 

Where available, tracking details will be provided once your order has been dispatched.

 

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11. Contact

 

For delivery enquiries:

OmniOrigin

📞 07748 212497

📧 [Insert Email]

 

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Important Notice

 

Solar panels and battery systems are high-value, fragile, and technical products. We strongly recommend ensuring:

 

• Safe unloading arrangements

• Secure storage on delivery

• Professional installation

 

 

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